Excellent verbal and written communication
Freshers or any experience in BPO preferred.
Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner.
Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally.
Able to apply non-linear thinking to problem-solving.
Should be able to work in Rotational shifts
Understand and become conversant in a relatively large software application
Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
Teach solutions to customers.
Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in case tracking system.
Work with members of the team and other departments/teams to resolve product issues.
Meet individual case management, and contractual metrics
Chennai - Salary - 13500 take home to 35000 take home for experience + Performance allowance
Bangalore - Salary 17000 to 20000 take home + incentives (for Whitefield location)
No. of vacancies: 400
If interested please contact Nirmal 7200847046
Please refer your friends and colleagues.
Salary: INR 2,00,000 - 6,00,000 PA.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(NonTechnical)
Desired Candidate Profile
Creative Hands HR Consultancy
Contact Company:Creative Hands HR Consultancy
Reference Id:BPO - Software voice process freshers